Terms and Conditions

WALKERS FURNITURE STORES LIMITED (T/A WFS LTD Ltd)
TERMS & CONDITIONS OF ONLINE SALE


We aim to continuously to develop and improve our website assisting you the customer and to continuously review our products and pricing. The website may involve the following from time to time which may impact upon the service or functionality of the site:

 

·           amend the terms and conditions of the site

·           modify or withdraw items from the site

·           add or remove special offers, promotions or products


We have tried to make your browsing and order placing as easy and enjoyable as possible, providing you with the necessary information and guidance. However as colour reproduction depends on your individual computer or laptop, the monitor may not display a definitive colour reflection of the goods displayed.

We have tried to make every effort to ensure that we capture the colour of furniture and swatches as accurately as possible.

All of our quoted prices are inclusive of V.A.T. at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed charges in respect of V.A.T.

This agreement is a contract for goods and services between us the supplier and you the consumer. At the time WFS LTD are in receipt of your order and you the consumer receive the confirmation email, both parties become bound to provide the goods (by us the supplier) and to pay in full and accept delivery of the goods (you the consumer).

1. PURCHASES & PAYMENT

It is important that at the time of placing your order via the website that you ensure all of your order details are correct and they meet your requirements, as once your order has been received and confirmed by email, it may not be possible to amend your order.

Please note that if an error is made by WFS LTD no additional costs will be incurred.

No order for goods can be effective and binding on WFS LTD unless:

a) You pay in full via Paypal, BACS, electronic checkout and such payment has been cleared (in the case of cheques) or authorised (in the case of payments by credit card).

2. When the required monies are paid in full and is cleared or authorised (as set out in clause 1(a) above), you will be legally bound to proceed with the purchase of the goods you have ordered and you will be liable to pay WFS LTD the balance of any additional monies (the Balance Due figure provided at the time of placing the order via the electronic checkout) at the time that sum is due for payment. The time any sum is due for payment is set out in clause 4 below. This clause does not apply to purchases on extended credit.

3. If you do not pay the purchase price or any balance outstanding on the purchase price at the time it is due, WFS LTD have the right to recover such price or balance outstanding on the price from you by legal proceedings. For the avoidance of doubt, this clause applies to sums due under clause 4 and 5 above and applies:

i) even if you cancel your order (subject to the clause headed Cancellations below) and/ or you do not intend to accept or collect the goods you have ordered.

ii) whether or not the property in the goods has passed to you.

EXTENDED STORAGE

If you are unable to take delivery within five working days of the goods becoming available and they are PAID IN FULL within seven days, we will store your goods for up to five working days free of charge.  Failing that we reserve the right to apply a daily storage fee thereafter.



CANCELLATIONS & RETURNS and Consumer Protection (Distance Selling) Regulations 2000

Under Distance Selling Regulations, your right to cancel this contract ends seven working days after the day on which you receive the goods.

Should an instance arise where we are unable to supply the goods you have ordered, you may cancel your agreement without any charge and will be reimbursed fully.

The terms of this agreement do not affect your statutory rights in connection with the goods or such rights as you may have under any relevant legislation (e.g. the Consumer Credit Act 1974) to withdraw or cancel an order without any obligation to pay.

Should you wish to return your goods, it is your responsibility to take the necessary care of the goods. You are liable for any loss or damage until, therefore they must be unused, from within a domestic environment and no abuse from children, pets or any other source. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such action, please retain the original packaging and use when returning the goods where possible.

CANCELLING GOODS


Must be done in writing, by the purchaser to the store where the order was placed up to and including seven working days following WFS LTD taking receipt of your order. WFS LTD will arrange to have the goods to be collected up to and including the 45 mile radius of the store for a small collection fee of £75 and will reimburse the price you have paid for the goods as well as any initial delivery charges. Outside of this radius, you are responsible for the return of the goods.

 

Refunds due to cancellation of contracts under Distance Selling Regulations, will be made within 30 days, by the same method used for purchase.

 

N.B. Please note that if you have specifically request goods to be supplied and manufactured from our fabric upholstery collection which are all made to order, not taken from stock, this must be done within seven days of placing your order and you may incur a cancellation fee due to materials being ordered to meet your order, after this date unfortunately we cannot accept a cancellation. These goods are made to order and you have no statutory right to return them unless they have a defect. Should we agree to cancel your order of goods from these collections, you agree to pay a standard fee which of a min of 20% of the total order value.

DELIVERY DATES

Goods will be delivered within 30 days unless stated otherwise at the time of sale. All dates quoted at the time of sale are made in good faith and recognised that they are estimated dates only as matter may be out of our control and include third parties, whilst we always make every effort to honour them delays can sometimes occur, allowing for an extended period of five weeks to conclude. If we can get your order despatched before the approximate lead time we will do so. We cannot accept any liability or damage claims resulting from delayed deliveries.

When we receive your furniture we will contact you to inform you either via email or telephone to then arrange a mutually convenient delivery day. Please note that currently we do not deliver at weekends.

DELIVERY ARRANGEMENTS

We deliver within a 45 mile radius from the store, however should your delivery area exceed the 45 mile radius but remains within the UK mainland, you will need to make your own delivery arrangements.

Should your order become delayed beyond our control, we will make every effort to keep you informed of any revised delivery schedules. It is important that you must take delivery of your goods within a reasonable time after they become available.

DELIVERY ACCESS

It is important that you are responsible for providing adequate access to your property and the area to which it is to be placed is suitably cleared to enable delivery of goods in a safe manner. We cannot accept any liability for damage to property resulting from inadequate or difficult access. We accept no responsibility for any other damage caused to the property during delivery.

Our delivery team will unwrap your goods (unless self- assembly where an additional charge would be applied and agreed at the time of order if the goods are to be built up within your home), goods will be installed into a room of your choice (when delivered within the 45 mile radius by WFS LTD employees). Unfortunately within this service we cannot remove and dispose of your old furniture.  Additionally we cannot remove furniture and relocate into another room or premises.

DELIVERY DAMAGE

You must inspect all goods within a reasonable time and report any damage or shortage of delivery as soon as possible by contacting the branch via phone or in writing.

PRODUCTS, COLOURS, FINISHES & DIMENSIONS

 

Products, Colours, Finishes & Dimensions: Whilst every effort will be made to match colours and finishes, all natural and synthetic colours and finishes can only be supplied on the understanding that there is always a possibility of variation, natural products are supplied in their finish which may contain knots, grooves and colour variations.  Upholstery fabrics are not supplied guaranteeing a pattern match. All measurements are given as approximate.  If you intend to use furniture in a commercial setting it is your responsibility to ensure that the products purchased meet the standards required for the environment in which they will be used, should these fail we do not accept any responsibility for damage or injury caused. Whist we aim to provide information, the consumer must consider the products appropriate weight tolerances in domestic settings being 'fit for purpose', certain items do have identified weight restrictions.


GUARANTEES

All items are under the manufacturers guaranteed of one year, as well as your statutory rights which excludes normal wear and tear and all covering fabrics, leathers and fillings, this means that should any structural component fail during normal use and excludes non-domestic use, this will be repaired free of charge but will exclude if used from within non domestic use, abused from children, pets or any other source.

Should the furniture exceed the 45 mile radius, it may be suggested that the defect model is fully replaced rather than repaired. If the goods location exceed the 45 mile radius it will be your responsibility to return the faulted item(s) to the store where we will do our utmost to get your replacement goods out to you in a timely manner. Our Customer Services department will liaise with you to ensure there are no delays with your replaced goods within our control.

DAMAGES | EXCHANGES

All furniture items sold on the internet by WFS LTD are made to your order, specifically aimed at fabric upholstery furniture, sofas and chairs, these items are not taken from stock and are made to your individual specification therefore we are unable to offer an exchange for these items. However if they exclude any made to order goods, and your expression is notified to the store within three days of taking delivery, we will arrange for you to reselect onto a another model or the same or higher value.  There will be an administrative and delivery charges applied. Please note the goods must be unused, from within a domestic environment and received no abuse from children, pets or any other source and remain with their original packaging, if they fail to be received in the same condition as initially dispatched an exchange will no longer be authorised and the administrative and delivery charges will still be applied.

SERVICE/ COMPLAINT DETAILS

It is important that each item be carefully inspected by you and/or your Authorised Agent immediately upon delivery.  In the event of damage or defect, please notify the delivery person.  If this can be corrected by the delivery personnel, it will be taken care of immediately. 

At WFS LTD a call-out service charge will be made should a problem arise when furniture is deemed out of a manufacturers warranty, within a 45 mile radius of the store and the fault is due to customer misuse. WFS LTD reserves the right to charge you for administration time and for the fees of an upholsterer or other expert should investigations identify the faults are not deemed to be a manufacturing defect. Should you arrange to have an independent upholsterer report commissioned these monies will not be reimbursed by WFS Ltd.  All servicing and complaints must be put in writing to the address detailed below together with a copy of proof of purchase:

 

Please note goods which have been manufactured for your order ?made to order,? the normal procedure of contacting the store must be followed, the consumer must allow WFS Ltd the opportunity and a reasonable period of time of rectifying the faulted goods before refusing to accept and requesting a full refund.  You may fully expect that we will handle returns professionally and on a priority basis.  To give your returned item the care and attention it requires, please allow both our Customer Service and Quality Control Departments adequate time to evaluate the problem.  We are available to keep you apprised of the status of your order and estimated time of return.  Please contact the branch direct from where your purchase was made, in writing, with your proof of purchase.


Write to: Walkers Furniture Stores Limited, 126-130 Front Street, Chester le Street, Co Durham, DH3 3AY

 

DAMAGE TO YOUR COMPUTER

Where WFS LTD will make every effort to ensure that the website is free from viruses or defects, however due to the nature of the Internet, we are unable to guarantee that your use of this website will not affect your computer. It would be recommend that your purchase the necessary anti-virus and firewall protection software for your computer which would aid the prevention of any corruption/ damage to your computer from accessing the website. WFS LTD shall not be liable in the unlikely event that you incur any damages or loss.

 

GENERAL DATA PROTECTION REGULATION (GDPR)

Your personal information is held and stored when an order or contact is made concerning a service.  We will never sell or share your information in accordance with the GDPR.

The purposes for which the personal information is used for as well as the legal basis for the use can be used as follows:

Customer relationship management| Fraud prevention| Direct marketing| Internal administration of customer personal information within our company

Security Precautions| Reporting possible criminal acts/threats to competent authorities.

Personal information collected indirectly

We collect the following categories of personal information indirectly (e.g. from third parties):

Credit check (from a credit reference agency)|Confirmation of payment (from a payment processor)|Information for the finance agreement (from the finance provider)|Confirmation of delivery/fitting (from a third-party carpet fitter)|Confirmation of delivery/fitting (from a third-party courier or direct home delivery)|Inspection report (from an independent inspector| Legal advice (from legal advisors)|Report on a dispute (from Retail ADR).